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River Cree Resort and Casino
- Casinos
- Edmonton, AB
About this business
Location details
300 Lapotac Boulevard, Edmonton, AB, T7X 3Y3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing prime rib dinner, although, one not so great thing is, this is the 2nd time this has happened where there’s one Phillipino lady that works there cutting the meat (sat 19/26 around 6-7pm) and I noticed that she was giving all the men nice whole inch pieces of meat, but when my friends and me would go she was very cheap giving us mostly fat and a piece so thin you could spit through it… I guess she wanted us to keep having to go back 4-5 times till we got a normal amount... We aren’t big huge women btw haha we just sav... read more
Business response:
Thank you for your review Lindsi and we appreciate your feedback! We will be sure to have a talk with our team to ensure all receive the prime cuts they want. We hope you will visit us again soon! The kitchenÂ
Soooo there was confusion...as I could not book a reservation on open table unless I provided my payment card Thursday night for 7 dining there last night, Friday night...which I provided with security code on back...my reservation was confirmed...then when it came time to pay - there was no record of my card being submitted or a payment...the only record was on a subsequent email stating to pay at restaurant...the manager was confused - as was I - this was a birthday gathering so I went ahead and paid- I will have to check ... read more
Only complaint I have was the server was not attentive nor did he ask if I wanted another drink after removing my glass. He had no suggestive sales experience and not sure he understood English very well.Â
Business response:
Hi Darrell, Thank you for the feedback. I am sorry the server wasn't more attentive and didn't check if you wanted another drink after clearing your glass, that should have been handled better. I have shared your comments with the leadership team so your next visit will be better. I am glad to hear that the food itself scored well for you. I hope we get the chance to look after you better next time. Caine Smith Assistant Manager The KitchenÂ
The quality of the food was OK. For the money they charge , there are better places with better food. The prime rib was cold and over cooked . Salmon was under cooked . For my money Keg is a better valueÂ
Business response:
Hi Mohamed, Thank you for taking the time to share your feedback. I am sorry the Prime Rib came out cold and overcooked, and that the salmon was undercooked, that falls short of what we aim for and should not happen. I have passed your comments along to our culinary team. We appreciate you letting us know and hope to have the chance to do better next time. Caine Smith Assistant Manager The KitchenÂ
The food was great as always . But I will never make another reservation through OpenTable . They wouldn’t let me make my reservation without giving my credit card information first . I have booked through them many times before but the app insists that the restaurant requires a credit card to book . When inquiring with the restaurant staff they never heard of that before.Â
Business response:
Hi Karen, Thank you for the kind review! I will be sure to pass along your message! We're sorry that you ran into frustrations booking through OpenTable. We completely understand when technology is more headache then help. Just to clarify, our restaurant does not require a credit card for standard reservations. OpenTable sometimes prompts for credit card details on their end, even when we haven't set that requirement. We are looking into why, I personally just tried a test reservation and you can by pass the dollar amount th... read more
Service was weird. Got our main corse first. Then got the appatisers and then our drinks came. After we had to remind the server.Â
Business response:
Hi Trevor, Thank you for taking the time to share your feedback. I am sorry to hear the timing of your meal and drinks didn't come together the way it should have. That's certainly not the experience we want our guests to have, and I appreciate you bringing it to our attention. I'm glad to see you still enjoyed the food, and we will be using your comments as a reminder to stay focused on delivering a smooth experience from start to finish. We hope you will give us another opportunity to welcome you back. Caine Smith Assistan... read more
The donair pita bread was very hard and i had to send it back, the vegetables that came with my husbands open face sandwich were cold but he didn’t send it backÂ
Felt the food was bland and the quality of food was mediocre.Â
Very poor customer serivce. Server is very rude, impatient and irritable.Â
Frequently asked questions about River Cree Resort and Casino
How is River Cree Resort and Casino rated?
River Cree Resort and Casino has a 4.3 star rating with 10,274 reviews.Â
When is River Cree Resort and Casino open?
River Cree Resort and Casino is open now. It will close tomorrow at 12:00 a.m.Â